Returns & Refunds

  • Since all our goods are bespoke and made specifically for you they are not subject to the 14 day cooling off period, however if you need to cancel your order for any reason, this can only be accommodated within 24 hours of placing the order.
  • If a cancellation is possible after 24 hours, the Company will charge a cancellation fee.
  • Refused deliveries are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty.
  • The above conditions do not affect your statutory rights when goods are faulty, or not as described.
  • Goods must be returned in their original packaging, unused, unassembled and in a condition that leaves them ready to resell.
  • Credit shall not be given for returned goods received damaged by the company.
  • The buyer shall, unless otherwise stated, be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the customer until actual receipt of the goods to the company.
  • We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
  • Goods will be accepted back for credit only with the express permission of the Company. Please contact us for instructions on point of delivery.